General Terms and Conditions
We comply with Latvian and European Union legislation, including the General Data Protection Regulation (GDPR), to ensure the privacy and protection of your personal data. This Privacy Policy explains how we collect, use, store and transfer your data and your rights.
Personal data we collect
We may collect the following categories of personal data:
Identifying data: name, address.
Contact details: email address, telephone number.
Payment information: data for payment of orders.
Order information: purchase history, preferences.
Technical data: IP address, browser data, cookies.
Purposes of data processing. Your personal data is used only for the following purposes:
To process and fulfil your orders.
To contact you about your orders or enquiries.
To comply with regulatory requirements (e.g. for accounting purposes).
To improve our online shop and analyse user experience.
Data retention period:
We only keep your data for the necessary period:
Order and payment data – 5 years to comply with Latvian legislation.
Contact details – for as long as it is necessary for communication or contract performance.
Cookies – according to your browser settings.
After the retention period, your data will be deleted or anonymised.
Data transfer to third parties:
Your data may be transferred to third parties only in the following cases:
Courier services: to deliver your orders.
Payment providers: to process payments.
To legal entities: if required by law.
To technical service providers: to operate our website.
All partners are committed to complying with GDPR requirements and ensuring the security of your data.
Payment processing is provided by the payment platform makecommerce.lv; therefore, our company forwards the personal data necessary for payment execution to the platform’s owner, Maksekeskus AS.
Your rights
Under the GDPR, you have the following rights:
Right of access: to request information about your personal data that we process.
Right of rectification: to request that your data is corrected if it is incorrect or incomplete.
Right of erasure: to request the erasure of your data (“right to be forgotten”).
Right to restrict processing: to request that we restrict the use of your data.
Data portability right: to request the transfer of your data in a structured, machine-readable format.
Right to object: to object to the processing of your data, for example for marketing purposes.
To exercise this right, please contact us using the contact details below.
Payment terms
The currency of payment on the Site is the euro. You can pay for your purchase by selecting the following payment methods provided by the payment platform makecommerce.lv , Maksekeskus AS:
Latvian online banking payments: Swedbank, SEB, Citadele and Luminor
Estonian online banking payments: Swedbank, SEB, Luminor
Lithuanian online banking payments: Swedbank, SEB and Luminor
NB! If you are using an online banking payment method, confirm your order and click on the “Back to merchant” button.
The personal data required for payment is transferred to the licensed payment institution Maksekeskus AS.
The Agreement shall become effective upon successful payment to the online shop’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after notification.
Cookies and other technologies
We use cookies for the following purposes:
For the functionality of the website (for example, to store your shopping basket).
To analyse user activity in order to improve our services.
You can change the cookie settings in your browser. For more information, please visit the Cookie Policy section on our website.
Data security
We take all necessary technical and organisational measures to protect your data from unauthorised access, alteration, loss or destruction.
The payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for payment processing to the owner of the platform Maksekeskus AS.